IMPORTANT INFORMATION
Complaints Process
How to make a complaint
We have received your complaint and will be considering it following our internal complaints process:
We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
We aim to resolve complaints within 15 days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.
We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.
Company Name: |
|
| Discovery Financial Services Limited |
Attention: | The Complaints Officer | ||
Address: | Building 8, 15 Accent Drive | ||
Telephone: | 09 271 2570 | ||
Email address: | |||
Website: |
If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact our independent disputes resolution scheme, Insurance & Financial Services Ombudsman.
Dispute resolution process
If our internal complaints process does not resolve your complaint to your satisfaction, you can contact our external independent dispute resolution scheme. This service is free and may help investigate or resolve the complaint.
We are a member of the Insurance & Financial Services Ombudsman approved dispute resolution scheme. You can contact the Insurance & Financial Services Ombudsman at:
Company Name: | Insurance & Financial Services Ombudsman | |
Address: | PO BOX 10-845, Wellington 6143 | |
Telephone: | 0800 888 202 | |
Email address: | ||
Website: |
Last updated: September 2025
Our family protecting your family since 2009
GET IN TOUCH
Discovery Financial Services Ltd
Building 8, 15 Accent Drive, East Tamaki, Auckland 2013
Tel: 09 271 2570
